Fees & Charges

We operate on a No-Win-No-Fee basis which means if we’re unable to successfully appeal your claim you won’t have to pay us anything at all. To ensure a fair charging structure it is our policy to charge on a tapered sliding scale depending on the value of your claim.

Band	Claim Band	Percentage	Fee per £000
1	0K-50K	20.80%	£208.00
2	50k-100K	15.00%	£150.00
3	100K-250K	08.50%	£85.00
4	250K-500K	06.50%	£65.00
5	500K+	03.50%	£35.00

For example, if you had a claim valued at £300,000. The first £100,000 would be charged at the band 1 rate. The second £100,000 would be charged at band 2 rates and the final £100,000 at band three. Our fee would be £35,300 (11.77% of the claim) excluding VAT.

See the below examples of claim amounts:

Claim amount	Our Fee £ excluding VAT	% Of claim excluding VAT	You Receive £
£1,000	£208	20.80%	£792
£3,000	£624	20.80%	£2,376
£10,000	£2,080	20.80%	£7,920
£50,000	£10,400	20.80%	£39,600
£125,000	£19,625	15.70%	£105,375
£220,000	£27,700	12.59%	£192,300
£300,000	£30,950	11.46%	£269,050
£450,000	£43,250	9.61%	£406,750

*There is a 10% discount on fees if you haven’t made a complaint to the Financial Service provider or Financial Ombudsman Service previous about your complaint.

The fees for making a new claim on an insurance policy are offered at a greatly reduced rate (compared to our appealing an insurance claim). We can either charge a fee on a No-Win-No fee basis, which means, if for any reason your claim is rejected you won’t pay us any fee. Or you can pay an upfront fee at a 30% discount of the below table. To ensure a fair charging structure it is our policy to charge on a tapered sliding scale depending on the value of your claim. Minimum fee £1,500 (inc VAT)

If, for any reason, your claim is rejected, we will offer a 50% reduction if you use our “appealing a rejected claim” service**. The fees for those services can be seen here.

Claim amount	% Charged	£ Charged per £000
£0-£10000	2.25%	£22.50
£10000-£25000	1.25%	£12.50
£250,000+	0.50%	£5.00

See the below examples of claim amount:

Claim amount	Total fee (INC VAT)	£ YOU £ RECEIVE
£10,000	£1,500*	£8,500
£30,000	£1,500*	£28,500
£50,000	£1,500*	£48,500
£100,000	£3,450*	£96,550
£200,000	£4,200*	£195,800
£250,000	£4,950*	£245.050
£500,000	£6,450*	£493,550

*A 30% fee is offered to customers who pay an upfront fee.

** This depends on us agreeing to take on the case.

** Total Permanent Disability claims are not included, these may cost more.

The FCA have recently brought in a fee cap in relation to claims management activities. This relates to any mis-sold financial service product, including but not limited to: mis-sold pensions, mortgages, insurance, and investments. You don’t have to use a CMC to make a claim. It's often possible to claim compensation yourself. The process for claiming compensation differs depending on the type of claim you are making.

Band	Lower (£)	Upper (£)	%	Max fee	Example 1 (pay out)	Example 2 (pay out)
1	£1	£1,499	30%	£420	£500 pay out £150 fee	£1,450 pay out, £420 fee
2	£1,500	£9,999	28%	£2,500	£3000 pay out, £840 fee	£9,850 pay out, £2,500 fee
3	£10,000	£24,999	25%	£5,000	£15,000 pay out, £3,750 fee	£23,000 pay out, £5,000 fee
4	£25,000	£49,000	20%	£7,500	£35,000 pay out, £7,000 fee	£48,000 pay out, £7,500 fee
5	£50,000	NA	15%	£10,000	£60,000 pay out, £9,000 fee	£100,000 pay out, £10,000 fee

It is possible that your claim may fall under two areas of charging. For example, we may claim against the insurance company and the broker that sold the policy. We would then charge a percentage of the amount received from the insurance provider and a different percentage against the broker.