How We Can Help

At Resolute Claims we specialise in helping customers who have attempted to claim on Life, Critical Illness, Total Permanent Disability or Income Protection insurance and have unfortunately been rejected. The reasons this can happen are often very personal to our customers and as such we take a unique and bespoke approach for all our customers to make an insurance complaint.

We understand that when you have lost a loved one or are suffering from ill health that the last thing you need is financial hardship. Understanding complex insurance jargon and regulations can be tough at the best of times.

At Resolute Claims we can help ease this stressful and uncertainty by appealing your rejected insurance claim on your behalf. Our aim is to provide an open and honest service that involves you and keeps you informed every step of the way. Our expert advisers have specialist knowledge of insurance policies, ill health, and bereavement we can support you every step of the way. Unlike other Claim Consultancy firms, we are there to support you and provide a service that meets your needs, not, as often we see, the other way around.

We understand it may be tough making a complaint yourself without any support and we offer a free and impartial assessment of your claim. If you decide to use our service, we do charge a fee. This is a percentage of the amount you receive and can be seen here. The service we provide is not a ‘copy and paste’ service; we bring together a solid case built on current regulations and your individual medical circumstances, conduct thorough research and liaise with medical professionals and this often takes a substantial amount of work.

If we decide to take on your claim, we will handle everything and you won’t have the stress of speaking to multiple people at different companies, you will only have to speak to us. We will organise all paperwork and engage with your financial service provider and the Financial Ombudsman, providing you with regular updates. Some of our customers have kindly provided feedback on our service after receiving a positive outcome on their case and these can be read on our case studies page here.

Our Approach

It's often difficult to pursue complaints due to ill health or bereavement and this can lead to a lasting impact financially for you and your family. We aim to take the pressure off you by offering a bespoke, professional service that will seek the compensation you are entitled to.

  • Step 1: Contact us by telephone on 0333 050 8792

    We will initially assess your claim over the phone that takes around 15 to 20 minutes. It's often worth having any relevant paperwork handy as we'll need to go through this.

  • If we decide to accept your claim, we'll send our customer information pack. This will include documentation that you need to read carefully, sign, and return. We will also include our letter of authority which you and any other party that's on the policy will need to sign. We may also need you to send in supporting documentation, including your identification.

  • Once we receive all your information back we can start to formalise your claim. At this point, you have 14 days to cancel free of charge. We're normally ready to submit your complaint within around a couple of days after receiving this information, sometimes we do require additional information from 3rd parties like financial advisers, medical professions and insurance companies.

  • After we've submitted your complaint we receive a final response and resolution within 8 weeks. Sometimes we will take your case to the regulator, such as the Financial, Pension Ombudsman or Financial Services Compensation Scheme.

  • Remember we don't charge any fees if your claim isn't successful. Our fee if we are successful is 20% plus VAT on the amount you receive. There are free alternatives that can support you to make your claim and you are not required to use our service. For more information please see our terms and conditions.

 
 

Our commitment and Service Standard

One of the most common complaints we hear from customers is how long the claims process takes, companies not responding to emails or phone calls for weeks and generally poor levels of service.

At Resolute Claims, we’re not your typical claims company. We help hundreds of customers every year obtain a successful insurance pay-out. We do this by not focusing on “numbers” or volumes of claims. Our focus is to ensure that our customers always come first, we strive to provide an exceptional service and achieve the best outcome possible for you. Our expert case handlers have a maximum number of claims they can handle to ensure that service quality and customer outcomes are never impacted.

We understand the importance of keeping you updated on how your claim is progressing. That is why we promise to:

  • Respond to all emails you send and phone calls you make within 3 hours.
  • Any information we receive relating to your complaint will be looked at within 24 hours of receipt.
  • Be open and honest with you about the chances of success and how we are proceeding with your complaint.
  • Ensure that you always have a good understanding of how your claim in progressing and what the next steps are.

At Resolute Claims you are our main priority. We understand that your experience with the insurance industry may have been stressful and we aim to provide a completely different type of experience.

We will assign you a case handler when you make your first call. Our call systems are set up so that when you call your assigned consultant should always pick up the phone first, and only speak to someone else when they are not available.

Our mission statement is to embody the principles of Trust, Transparency, and Integrity. We will always state that you can complain yourself and will provide you with information and guidance on how to do this if you feel it is your best option. It is important for us to feel that you are part of your claim.

We aim to meet the highest standards possible so if we ever fall short, we will welcome your feedback to discuss this.

Get In Touch

If you have been declined while trying to claim on a life insurance, critical illness, or income protection policy then we can help. We also help with all other financial service complaints, for example, mis-sold pensions and insurance cover.

Book An Appointment