How We Can Help

We are the only UK claims management company who have a specialism in helping customers appeal declined insurance claims.

If you have been declined while trying to claim on a life insurance, critical illness, or income protection policy then we can help. We also help with all other financial service complaints, for example, mis-sold pensions and insurance cover. We are authorised and regulated by the FCA (FRN925979).

We are true professionals with extensive knowledge of the financial sector and its inner workings. We have professionals whose knowledge of medical conditions and financial products gives us the perfect blend of experience to handle your claim.

We understand the impact of bereavement and ill health and our consultants have experience of handling claims in a sensitive and professional manner. Our aim is to put the best possible case forward for you, ensuring you are fully represented and given the best possible chance of success. To do so we undertake a full fact find making sure we fully understand you circumstances.

Our Approach

It's often difficult to pursue complaints due to ill health or bereavement and this can lead to a lasting impact financially for you and your family. We aim to take the pressure off you by offering a bespoke, professional service that will seek the compensation you are entitled to.

  • Step 1: Contact us by telephone on 0333 050 8792

    We will initially assess your claim over the phone that takes around 15 to 20 minutes. It's often worth having any relevant paperwork handy as we'll need to go through this.

  • If we decide to accept your claim, we'll send our customer information pack. This will include documentation that you need to read carefully, sign, and return. We will also include our letter of authority which you and any other party that's on the policy will need to sign. We may also need you to send in supporting documentation, including your identification.

  • Once we receive all your information back we can start to formalise your claim. At this point, you have 14 days to cancel free of charge. We're normally ready to submit your complaint within around a couple of days after receiving this information, sometimes we do require additional information from 3rd parties like financial advisers, medical professions and insurance companies.

  • After we've submitted your complaint we receive a final response and resolution within 8 weeks. Sometimes we will take your case to the regulator, such as the Financial, Pension Ombudsman or Financial Services Compensation Scheme.

  • Remember we don't charge any fees if your claim isn't successful. Our fee if we are successful is 20% plus VAT on the amount you receive. There are free alternatives that can support you to make your claim and you are not required to use our service. For more information please see our terms and conditions.

 
 

Our commitment and Service Standard

One of the most common complaints we here from customers is how long the claims process takes, companies not responding to emails or phone calls for weeks and generally poor levels of service. We understand the importance of keeping you up to date in a timely fashion informed regularly update you on how your claim is progressing. That is why we promise to:

  • Respond to all emails you send and phone calls you make with 3 hours.
  • Any information we receive relating to your complaint will be looked at within 24 hours of receipt.
  • Provide with you with an open and transparent process during the claims process.
  • Ensure that you always have a good understanding of how your claim in progressing and what the next steps are.

At Resolute you are our main priority. We understand that you experience with the insurance industry may be difficult and we aim to provide a completely different type of experience.

We will always assign you a case handler who will be assigned to you when you make your first call. Our call systems are set up so that you will always be transferred to them when you call and only speak to someone else when they are on the phone.

Our mission statement is to embody the behaviours of Trust, Transparency, and integrity. We will always state that you can complain yourself and will provide you with information and guidance on how to do this if you feel it is your best option. It’s important for us to feel that you’re part of your claim.

We do aim to the highest standard possible so if we ever fall short, we will welcome your feedback to discuss this.

Get In Touch

If you have been declined while trying to claim on a life insurance, critical illness, or income protection policy then we can help. We also help with all other financial service complaints, for example, mis-sold pensions and insurance cover.

Book An Appointment