Fees & Charges
Appealing a Rejected Insurance Claim
We operate on a No-Win-No-Fee basis which means if we’re unable to successfully appeal your claim you won’t have to pay us anything at all. To ensure a fair charging structure it is our policy to charge on a tapered sliding scale depending on the value of your claim.
|Band||Claim Band||Percentage||Fee per £000|
For example, if you had a claim valued at £300,000. The first £100,000 would be charged at the band 1 rate. The second £100,000 would be charged at band 2 rates and the final £100,000 at band three. Our fee would be £35,300 (11.77% of the claim) excluding VAT.
See the below examples of claim amounts:
|Claim amount||Our Fee £ excluding VAT||% Of claim excluding VAT||You Receive £|
*There is a 10% discount on fees if you haven’t made a complaint to the Financial Service provider or Financial Ombudsman Service previous about your complaint.
Making a New Claim on an Insurance policy
The fees for making a new claim on an insurance policy are offered at a greatly reduced rate (compared to our appealing an insurance claim). We can either charge a fee on a No-Win-No fee basis, which means, if for any reason your claim is rejected you won’t pay us any fee. Or you can pay an upfront fee at a 30% discount of the below table. To ensure a fair charging structure it is our policy to charge on a tapered sliding scale depending on the value of your claim. Minimum fee £1,500 (inc VAT)
If, for any reason, your claim is rejected, we will offer a 50% reduction if you use our “appealing a rejected claim” service**. The fees for those services can be seen here.
|Claim amount||% Charged||£ Charged per £000|
See the below examples of claim amount:
|Claim amount||Total fee (INC VAT)||£ YOU £ RECEIVE|
*A 30% fee is offered to customers who pay an upfront fee.
** This depends on us agreeing to take on the case.
** Total Permanent Disability claims are not included, these may cost more.
Mis-Sold Insurance Policies
The FCA have recently brought in a fee cap in relation to claims management activities. This relates to any mis-sold financial service product, including but not limited to: mis-sold pensions, mortgages, insurance, and investments. You don’t have to use a CMC to make a claim. It's often possible to claim compensation yourself. The process for claiming compensation differs depending on the type of claim you are making.
|Band||Lower (£)||Upper (£)||%||Max fee||Example 1 (pay out)||Example 2 (pay out)|
|1||£1||£1,499||30%||£420||£500 pay out £150 fee||£1,450 pay out, £420 fee|
|2||£1,500||£9,999||28%||£2,500||£3000 pay out, £840 fee||£9,850 pay out, £2,500 fee|
|3||£10,000||£24,999||25%||£5,000||£15,000 pay out, £3,750 fee||£23,000 pay out, £5,000 fee|
|4||£25,000||£49,000||20%||£7,500||£35,000 pay out, £7,000 fee||£48,000 pay out, £7,500 fee|
|5||£50,000||NA||15%||£10,000||£60,000 pay out, £9,000 fee||£100,000 pay out, £10,000 fee|
It is possible that your claim may fall under two areas of charging. For example, we may claim against the insurance company and the broker that sold the policy. We would then charge a percentage of the amount received from the insurance provider and a different percentage against the broker.
Get In Touch
Thinking of Making a New Insurance Claim? We offer a free initial guidance and information service to discuss the claims process, what to expect and what information you will need before a claim can be made. Alternatively, you can let us take care of your claim on your behalf.Book An Appointment