Making a Claim on an Insurance Policy

We understand that making a claim on an insurance policy can be stressful at the best of times, but if you have lost someone or are coping with a serious illness it can make it a whole lot worse. We understand that during this time you may want help making your insurance claim. Resolute can make a claim on your behalf on the following policies:

  • Life insurance
  • Critical Illness insurance
  • Serious Illness insurance
  • Income Protection insurance
  • Terminal Illness cover
  • Total Permanent Disability insurance

Help Claiming on Life Insurance

If you need help claiming on a Life Insurance policy, Resolute Claims offer a dedicated service that will take care of every aspect of your claim. What can sometimes be a lengthy and complex claims process will be taken over by us, ensuring you have the time to focus on what matters most. We will provide regular updates and chase insurance companies for all the information.

Help Claiming Critical Illness Insurance

Being diagnosed with a Critical Illness is often one the most stressful life events that a person will experience. Resolute Claim can help you claim on your Critical Illness policy, taking the anxiety and stress away and allowing you to focus on your health. We will take control over every aspect of your claim from obtaining medical information, advocating with your insurance provider to making sure your pay-out is received in a timely fashion.

Help Claiming Total Permanent Disability Insurance

Total Permanent Disability claims can often be complex and require a vast amount of medical information. Why not let Resolute Claims help with claiming on your Total Permanent Disability cover. We will use our expertise and experience in handling this type of claim to give you the best chance of a successful outcome.


We offer competitive rates on a ‘no win no fee’ or ‘upfront’ fee basis for our services. Please see our “Help to Claim on Insurance” fee page for more information. If your claim is unsuccessful and you chose to appeal (and we agree to support this), we will offer a 50% reduction on our appeal fees (as set out in Table 1 on our fees page).

Time Frames

The average timeframe for a successful claim can vary depending on the claim itself. An average Life Insurance claim can take around 3 - 5 weeks.

For Critical Illness claims, this can be 4-8 weeks (depending on how fast the medical information is supplied from your consultant).

Resolute Claims will ensure that your claim is looked at in a timely fashion and will keep you updated every step of the way.

The table below has some handy information to have available when you call.


Get In Touch

If you have been declined while trying to claim on a life insurance policy, then we can help. We also help with all other financial service complaints, for example critical illness, income protection, mis-sold pensions and insurance cover.

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